HotStreak Privacy Policy

We at HotStreak are committed to protecting your personal data and respecting your privacy whenever you use our platform. This HotStreak Privacy Policy explains what information we collect when you register for a hotstreak casino account, how we use it, and the rights you have over your data. By creating an account or completing a hotstreak casino login, you agree to the practices described below. HotStreak is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence issued by the UK Gambling Commission (licence number 57869), covering both our operations and our software platform, and a separate Gibraltar licence for permitted jurisdictions outside Great Britain.

Information We Collect

We collect information necessary to provide you with a safe and compliant gaming experience. When you complete registration or use the hot streak login page, we gather personal details such as your name, date of birth, address, email, phone number, and payment information. We also collect data automatically through your use of our services, including your device type, IP address, browser information, and gameplay activity across slots, live tables, and our sportsbook.

• We collect identity and verification data to comply with anti-money laundering and licensing obligations.
• We record deposit, wagering, and withdrawal history related to your hotstreak casino account.
• We gather technical data whenever you access our site or the HotStreak app, including on Android devices.
• We track marketing preferences so we can send you relevant offers, including hot streak promo code communications.

How We Use Your Data

We use your information to operate HotStreak safely and efficiently. Our purposes include verifying your identity, processing deposits and withdrawals, administering our Weekly Rewards Club, and delivering promotions such as our welcome bonus or hot streak casino no deposit bonus offers. We also rely on your data to detect fraud, prevent underage access, and support responsible gambling checks. Where you have opted in, we use your contact details to notify you about new hot streak sports betting markets, bonus codes, or updates to our game library.

Legal Basis for Processing

We process your data based on our contractual obligations to you, our legitimate interests in preventing fraud and maintaining security, our legal obligations under gambling and financial regulations, and, where applicable, your consent for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in between sessions, and understand how you interact with HotStreak. Cookies also help us personalise content, measure the performance of our promotions, and improve the functionality of our hotstreak casino app. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our site.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties to operate our services effectively, including payment processors, identity verification providers, regulatory bodies, and technology partners who support our platform. Where HotStreak operates alongside other brands within the Grace Media network, sometimes referred to as hotstreak casino sister sites, we may share limited account data to ensure consistent identity verification, fraud prevention, and responsible gambling monitoring across affiliated platforms. We only share such data where lawful and necessary, and we require all partners to maintain appropriate security standards.

• We share data with payment providers such as Visa, Mastercard, PayPal, and Trustly to process transactions.
• We disclose information to regulators including the UK Gambling Commission when legally required.
• We may share data with fraud prevention agencies to protect our platform and our players.
• We do not share your data with unauthorised third-party marketers.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption for sensitive information, secure servers for storing account details, and restricted internal access controls. While we work hard to safeguard your information whenever you complete a hot streak casino login, no method of transmission over the internet is entirely secure, and we encourage you to use a strong password and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations under our UK Gambling Commission licence. Even after you close your HotStreak account, we may retain certain records for a period required by law, particularly financial and verification data linked to deposits, withdrawals, and responsible gambling checks.

Your Rights

Depending on your jurisdiction, you have rights regarding your personal data, and we are committed to honouring them. These rights may include the right to access the information we hold about you, request corrections, ask us to delete your data where legally permitted, object to certain processing activities, and withdraw consent to marketing at any time. If you wish to exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection law.

• You can request a copy of the personal data we hold about you.
• You can ask us to correct inaccurate or outdated information.
• You can withdraw consent for marketing communications at any time.
• You can request account closure, after which certain data may still be retained for compliance purposes.

Location and Access Restrictions

Our services are intended only for users in permitted jurisdictions, primarily the United Kingdom under our Great Britain licence, and additional territories permitted under our Gibraltar licence, along with Canada via Interac. We monitor account activity, including IP address and device data, to confirm that access complies with these restrictions. VPN use is only permitted from within Great Britain or another jurisdiction allowed under our Gibraltar licence; any location breach may result in the voiding of winnings above your net deposit position.

Children's Privacy

We do not knowingly collect personal data from anyone under the legal gambling age. Our verification processes are designed to prevent underage access to HotStreak, and we take immediate action, including account suspension, if we discover that a player does not meet our minimum age requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you through your registered email or via a notice on our platform. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 through live chat, or you can reach us by email at hotstreak@gracemediasupport.com. We are committed to addressing your privacy concerns promptly and transparently.